Home Information Portal StarTimes Kenya: Channels, Packages, Decoder, Customer Care Contacts & More

StarTimes Kenya: Channels, Packages, Decoder, Customer Care Contacts & More

All To Know About Startime TV Kenya

Startimes Kenya channels list like GoTV, is a variety of blended entertainment, news, sports and documentary channels. They were among the pay-TV companies that entered the Kenyan market after serious deciding to switch to digital platforms was made. The company offers both pay and Free to Air (FTA) set top boxes.

The StarTimes Kenya HD decoder is among the cheapest in the market. Other benefits of choosing StarTimes Kenya include Free after sales service, a 1 year warranty and quality customer support through their 365 day call center.

The FTA set top boxes do not accrue monthly subscriptions charges. Subscribers are only expected to pay once after which they can access all local TV and radio stations.

However, you get the pay-TV services once your set top box is installed. Monthly charges vary as there are several bouquets. The higher the charges, the higher the number of channels you access. You can convert any pay-TV bouquet into FTA at a fee.

The StarTimes Kenya digital pay TV provider has all of the basic entertainment. Catch the latest news, sports and African movies. Get lots of world-class channels that provide sports, music, movies and spiritual content. There are Free-to-air channels and documentaries on StarTimes as well.

StarTimes Kenya packages

They are divided into two:

*. DDT (Digital Terrestrial Technology) Bouquet and
*. DTH (Direct to Home) Bouquet. DDT bouquet operates under a terrestrial platform while DTH runs on a satellite platform.

StarTimes introduced the HD Combo decoder that can receive both DDT and DTH signals. The decoder retails at Ksh. 1,999. It comes with a free one-month DTH Super Bouquet and one month DTH Unique Bouquet.

You can get a StarTimes DVB-T2 set-top box for pay-TV or FTA StarTimes packages.

StarTimes Payment Methods

StarTimes offers various different payment options. You can make payments via:

a. M-Pesa (Business No: 585858)
b. Airtel Money (Business name: Startimes)
c. Orange Money (Business No: 585858)
d. ipay and various banks.
e. MTN Mobile Money

StarTimes Kenya Payment via Mpesa Paybill Number

*. Choose M-PESA on your phone
*. Select Pay Bill
*. Enter 585858 as the StarTimes Kenya Business Number
*. Your StarTimes Smart Card Number is the Account Number
*. Enter the Amount to pay
*. Confirm that all the details are correct, then Send.
*. Wait for a transaction confirmation SMS from M-PESA.

StarTimes Kenya Payment Via Airtel Money

StarTimes Customers can pay for their TV Time monthly subscription using the Airtel Money Service which only applies to Customers having Airtel Phone Numbers and are already Registered to the Airtel Money Service

*. Choose on the Airtel Money Menu on your phone
*. Select on Make payments option
*. Choose on Pay bill
*. Then go to OTHER option
*. From OTHER option section, choose on STARTIMES
*. Then Enter the Amount to Pay in kshs i.e. 1000
*. Click Send option
*. After that input your PIN ***
*. Then input your Reference which is your Smart Card Numberi.e. 02101985303(11 digits)
*. Finally, you will receive a transaction Message showing your available balance i.e. TransID 10012002 3003. Startimes Your Available balance is 1000 KES.

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StarTimes Kenya Payment Via Orange Money

To pay your subscription via Orange money, kindly follow the steps outlined below:

*. Go to; Customer access Orange Money and select “Payments”.
*. Enter Star Times Media Business Number (585858).
*. Enter Bill Reference Number (Smart Card No.).
*. Input amount to be paid.
*. Confirm request and select send

StarTimes Kenya Payment Via MTN Mobile Money

*. Go to MTN Menu on your phone
*. Go to Mobile Money
*. Go to Pay Bill
*. Select Star Times
*. Put in your Smart Card Number
*. Clarify the amount of money you want to pay
*. Put in your MM Pin number.

StarTimes Kenya Payment Via YUCash Subscribers

*. Go to your yuCash Menu on your phone
*. Select Send Money Option
*. Enter 102020as the business number
*. Enter the total amount to send as directed by the merchant
*. Enter your StarTimes Account Number (starting with ‘st’)
*. e.g if your Account number is 54321, then please enter st54321as the message
*. Enter your PIN and then send
*. You will receive a transaction confirmation SMS from yuCash
*. You will also receive a complimentary confirmation SMS from StarTimes

Wait for a confirmation massage, The confirmation massage contains a transaction ID, in case your transaction went to a wrong account the transaction ID is used to find the Wrong account.

Bouquet upgrades

Today they have announced that their customers will enjoy upgrades to higher bouquets at the cost of lower bouquets when they renew their monthly subscriptions.

This means that Startimes subscribers on the terrestrial and satellite television platforms will be upgraded to the next higher bouquet upon renewal of their bouquet of choice at no extra cost.

“Subscriptions are key in our ability to retain our strong subscriber base, we have therefore introduced this initiative to enable our subscribers to access more premium channels at no extra cost thereby extending more value for less,” StarTimes Director of Marketing and PR, Mr Japhet Akhulia said. “We continue to enable more and more households across Kenya to enjoy affordable digital television and are committed to growing our service offering going forward.”

In the new system, for every monthly subscription made on the Nyota bouquet, subscribers will access the Basic bouquet. Customers enrolling to Basic will be automatically upgraded to Classic, subscribers enrolling to the Classic bouquet will access the Unique bouquet while those enrolling to Unique will have access to ten extra days at no extra cost.

Subscribers on satellite television platforms will be given the same treatment. People who enroll to the Smart bouquet will be upgraded to Super while Super bouquet subscribers will have access to ten extra days for every monthly subscription made.

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Set-top box price reductions

StarTimes also announced that they have extended a 25% and 10% drop for the company’s terrestrial and satellite set top boxes respectively. This means that now terrestrial pay television set top boxes will now retail at Kshs 1,499 (down from Kshs 1,999) which is inclusive of 1 month classic bouquet subscription. On the other hand, the satellite combo set top box will retail at Kshs 1,599 (down from Kshs 1,999) which is inclusive of 1 month super bouquet subscription.4

Reduced prices on StarTimes Digital TVs

StarTimes also announced the reduction in price of their digital TVs which they announced way back.

The 32 inch set will now be priced at Kshs 23,999, which is down from the original price of Kshs 26,499. The 42 inch variant will now retail at Kshs 39,999 which will have a complete dish kit, accessories and access to one month super bouquet at no extra cost.

Guide For Buying StarTimes Decoder

Literally, there are two options while buying Startimes decoder. You can buy one that you have to pay on a monthly startimes subscription or star times decoder that does not accrue monthly subscription charges.

Although, you can also switch from startimes decoder that accrue monthly subscription charges to Free to Air option. Before you do that, you will have to convert from Pay TV to free to air will attract a fee of Ksh 3400.

This is done through the convert bouquet. However, these prices change a lot and you can always confirm them at startimes website.

StarTimes antennas prices

a. Antenna + 10m Cable = Ksh1400
b. The antenna + 15m Cable = Ksh1600
c. Antenna + 20m Cable = Ksh1800

StarTimes Customer Care Contacts

A. Tel: +254719 077 077, +254719 077 000

B. Email: Inquiries: [email protected]

C. Before purchase: [email protected]

D. After sales: [email protected]

E. Address is Victoria Towers, ground floor, Upper Hill, Nairobi

F. The Startimes Self Service: http://www.startimes.co.ke/self-service/

G. Startimes Website: http://www.startimes.co.ke


1. What is my StarTimes account number?

Answer: Your account number is; The first eleven digits on the smart card which are indicated just under the bar code.

2. What is the StarTimes Business Number?
– Our Business Number is 585858

3. Does the change of bouquet happen automatically after I send money for a specific bouquet i.e Kes 500 for Basic, Kes 149 for Nyota, Kes 999 for Classic and Kes 1499 for Unique?

– The change of bouquet does not happen automatically and thus you are required to dial *858#, select option 4 and follow the prompts.
– Alternatively, you can contact via our hotline number 0719 077 077 and we’ll change it for you.

4. I have not used my decoder for quite some time now. I would like to know if I will be charged for the months that I have not being paying for.

– StarTimes is a prepaid service and does not accumulate debts. In precise you pay then watch. (In this context, a Pay TV decoder).

5. Do you have any other payment methods apart from Mpesa?

Answer: We have various ways of which you can use to pay for your subscription. For example; Airtel Money, Eazzy 24/7, Equity ATMs, Cooperative Bank Mobile Banking, Visa, Yu Cash, Orange Money, I pay and Unipesa.
– You may also opt to visit either of our Business Halls across the country to make your payment.

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6. I have sent money to 0719077077, what can I do since my account has not been activated?

Answer: Kindly call Safaricom for a reversal of the money to your M-PESA account since the hotline number does not receive any money directly then resend the money through our business number to your account number (smartcard number)

7. What is my smartcard number?

Answer: The smartcard number is the twelve digit number in the white box on the smartcard just under the barcode; Please note to only use the first eleven numbers as your account number.

8. I have just paid my subscription. for how long am I going to be covered with the amount I sent?

Answer: If the amount of money you sent is 500 and you are on basic package you will be covered for 30 days.

9. I have not been around for the last few months and now am back, am I going to be charged for the months I have not been paying for?

Answer: StarTimes is a prepaid service therefore you watch only when they pay for subscription.
StarTimes does not accumulate debts so you will pay and then watch

10. Decoder cannot power ON?

Answer: Follow the below procedures;
1. Ensure your power cable is tightly plugged
2. Ensure the power plug is correctly plugged into the power socket
3. Ensure the power light in front panel is ON
If problem persist or if further assistance needed, call our hotline number and a service agent will be assigned to you for further assistance or you can take the decoder to StarTimes business hall nearest to you.

11. How do I change my package?

Answer: You can call the call centre for assistance or you can:
dial *858# go to option change bouquet
Choose the bouquet

12. Am not getting the channel list. What do I do?

Answer: Make sure your Indoor/ external antenna is well connected. You can also change the position of your indoor antenna or increase the height of your outdoor antenna or adjust the antenna till the green light on the decoder is on. If problem persist call any of our hotline numbers and a service agent will be assigned to you for further assistance

13. Missing some channels

Answer: Adjust your antenna a little and Embark on AUTOMATIC SEARCH >>> Click on MENU button on your remote control, scroll to SYSTEM SETTINGS and press OK. In the list displayed, scroll to AUTOMATIC SEARCH and use the right arrow key to navigate to the YES and NO option. Select YES and press OK.
For further assistance call our hotline number and a service agent will assist you.

If you have any complains, please visit the official website that is aforementioned. Please, FBL is not associated with StarTimes TV!


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